Refund and Returns Policy - High-Quality Gearboxes & Gear Speed Reducers Online Store

Overview

At CAMEL GLOBAL SUPPLY LTD, we are committed to providing high-quality gearboxes and related products. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully.

Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and must have the receipt or proof of purchase.

Steps to Return an Item:

Contact our customer support team to initiate the return process.
Our team will provide you with a return authorization number and instructions on how to send the item back.
Pack the item securely in its original packaging and include the receipt or proof of purchase along with the return authorization number.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Refund Eligibility:

Items must be returned within 30 days of receipt.
Items must be unused and in their original condition.
The original packaging must be intact.

Non-Refundable Items:

Custom or personalized items
Items marked as final sale

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale and Customized items

Only regular priced items may be refunded. Sale and customized items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us with details of the defect or damage. Once approved, we will provide instructions for the exchange process.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For exchanges, we will cover the shipping costs for sending the replacement item to you.